Aurora Scientific Inc. has over 40 years’ experience in designing, manufacturing, and servicing research equipment. We value excellence, innovation, responsiveness, and the satisfaction of a job well done. We stand behind all our products and strive for the highest level of customer service possible. That mission motivates our people and our work and is a driving force behind our commitment to quality product design and superior customer service.

Why this Job Matters

Aurora Scientific is the trusted provider for scientific instrumentation for the life science and material science community, as well as security and medical diagnostic applications. Our products are used by scientific researchers in universities, hospitals, and experimental labs around the world. Our clients are working to keep people healthy and solve the mysteries behind human health.

The Life Science Product Consultant helps to build and maintain lasting relationships with Lafayette Instrument customers by delivering expert, personalized service and support. This includes conducting sales and support activities—prospecting leads, issuing quotes, closing sales, and post-sale support. This position requires dedication to understanding customers' unique needs and tailoring communication and training to meet those needs, which directly contributes to advancing scientific discovery with reliable, state-of-the-art Lafayette Instrument Life Science products.

The job is based in Lafayette, IN but we would also consider hybrid/remote applicants.  This is a full-time, permanent position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. but is flexible based on need. Travel of up to 50% may be required with evening, night, and weekend work as needed.

●       Integrity – Integrity is fundamental to how we operate – as employees, suppliers, customers, and within our community. We align our actions with our words and deliver on what we promise. We build our reputation through trust and by doing the right thing. We are responsible members of our communities who are dedicated to safety, care of our environment and manage our business ethically. We know it is both our duty and our honor to carry the Lafayette Instrument legacy forward.

●       Collaboration – We put people first and take care of each other by working as a team and help each other to succeed. We are nice to each other, respect and value people with different opinions, experiences and backgrounds with unique talents and diverse thinking. We take care of our employees and value work life balance, and we take care of our customers and put them at the center of all we do.

●       Innovation – We are dedicated to continuous improvement of both our products and processes. We understand that innovation of our product and our operating processes is necessary to satisfy customer needs into the future. We encourage our people to be creative, try new ideas and foster a culture of creativity, out-of-the box thinking, and innovation.

●       Excellence – The quality of our products and services has been at the heart of Lafayette Instrument since its founding in 1947 – we take pride in what we do and how we do it. We are passionate about product and service excellence and are determined to serve our customers through continuous improvement, and a focus to meet customer needs with a sense of urgency. We aim to simplify and focus on what is important.

●       Impact – We humbly contribute to the bigger picture as valuable partners who listen to our customers. Through focused collaboration with our customers, we aim to make the world a better place with purpose-driven partnerships. Our dedication to our customers, employees and partners leaves a lasting, positive impact on the communities we serve and the world at large.

The essential functions include, but are not limited to the following:

·        Attend and represent the company at scientific conferences and industry or networking events as is required and approved by the Sales Manager.

·        Utilize established and emerging marketing channels during the sales process, remaining vigilant to the need to prioritize the company's promotional messaging

·        Identify new sources of leads, seeking out the key decision-makers and identifying these to the sales team.

·        Maintain regular and effective relationships with key, existing clients, continually working to understand new or existing needs and developing strategies to address those pains. Become the client's preferred supplier to be able to develop future business.

·        Log all activity with customers in the CRM to track activity and advancement, and schedule follow-up for active opportunities in the pipeline; maintain accurate and up to date contact information; make follow-up notes.

·        Develop new accounts and promote company products and services to clients and prospects; present proposals to prospective clients following the company sales methodology

·        Remain current on research trends, market activity and competitor products.

·        Discuss strategies and effectiveness with the Sales Manager and Marketing Manager in sales team meetings. Contribute the development of marketing and sales initiatives as necessary.

·        Provide feedback regarding outcome of marketing techniques, optimal communication methods and any competitor information gained through the course of customer discussions.

·        Provide input to the marketing team in the development of standard marketing tools to educate the customer on the company’s products, services and strengths.

·        Follow the detailed sales activities and track advancements at each stage of the sales pipeline so the successes and failures in the pipeline can be evaluated. Recommend enhancements to the sales pipeline based on successes and failures in the field.

·        Participate in regularly scheduled meetings, prepared to discuss objectives, accomplishments, barriers, ideas for pipeline improvement or any other ideas that would enhance the functioning of the position, and to present feedback from the field. This meeting may be in tandem with or in sequence to a regularly scheduled sales team meeting.

·        Regularly communicate sales activities and advancements relative to target to the Sales Manager so they can be discussed with a view to improvement and so that the data can be compiled for weekly management report outs.

·        Work with the Sales Manager to ensure that sales activities are coordinated within all departments.

·        Communicate with customers via email, video chat, telephone or through site visits regarding new product design, or revisions, suggestions for improvement and other feedback, as well as order details and status.

·        Provide technical support to customers by ways of communication.

·        Maintain a safe working environment by following safety procedures regarding materials handling, use of safety equipment and proper storage of identified items/substances and by promptly addressing any unsafe conditions.

·        Report safety violations to the Safety Officer or your manager.                  

·        Sales targets and achievements will be collective for the Life Science sales team, responsible for all product sales including Aurora Scientific, Lafayette Instrument, Campden Instruments and Actimetrics brands. Through collaboration, the team is expected to support each other to achieve a collective goal.

·        Advanced post-secondary degree in a life science discipline (neuroscience or physiology preferred).

·        Must hold and maintain a valid driver’s license throughout employment

·        Experience working in a research lab

·        Demonstrates success in previous personal and professional endeavors

·        Experience with LI instrumentation or similar

·        Experience or familiarity with academic or research funding is a plus

·        Ability to read and interpret contracts, policies, documents and regulations

·        Experience with CRM platform is a plus

·        Ability to work independently to understand and creatively address customer needs

·        Capacity to work in alignment with a formal sales process

·        Excellent written and verbal communication skills

·        Demonstrating the capacity and interest in reviewing and communicating scientific concepts       

 

We offer an excellent benefit plan, performance incentives and paid personal leave, in addition to vacation time. Our office is bright and welcoming and is steps away from a beautiful greenspace with walking trails. Our Health and Wellness committee is dedicated to employee engagement through treat days, opportunities for community support, and company events.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know. Lafayette Instrument Company and its subsidiaries are an Equal Opportunity Employer, Drug-Free Workplace and comply with ACA regulations as applicable.

We will review applications as they are received and look forward to hearing from you.